Shipping & Returns

Shipping

We ship to Canada and the United States. Shipping is $6.95 flat within Canada and $10 flat to the contiguous United States (we can't ship to Alaska, Hawaii, Puerto Rico, or US territories at the moment). Orders of $75 or more, after any discounts, ship free.

We're a small team and we pack orders ourselves. Most orders leave the store within two business days by FedEx, UPS, or Canada Post, and you'll get a tracking number by email as soon as yours ships.

For US customers: many of the brands we carry are made in Europe, so your order may be subject to US duties and fees on delivery, charged by the carrier. These are set by US customs, not by us, and we're not able to refund them.

Exchanges

Wrong size? On clothing and footwear, we offer one free size exchange per order within 30 days of delivery, anywhere in Canada and the US. Email us, we'll send you a prepaid return label, and we'll ship the new size to you at no charge.

The item needs to come back unworn, with tags attached, in its original packaging. If the size you need is sold out, we'll help you find something else or refund you instead.

Returns and Refunds

If something isn't right, you have 30 days from the delivery date to return clothing or footwear for a refund to your original payment method. Items need to be unworn, unwashed, and unaltered, with tags attached and in their original packaging (shoes in their undamaged box).

For refunds, you cover the cost of return shipping, and the original shipping charge isn't refunded. Once your return arrives and we've checked it over, we'll process your refund and email you to confirm. Your bank or card company may take a few extra days to post it.

Items that arrive worn, washed, altered, without tags, or after the 30-day window can't be refunded. We'll contact you about sending them back to you at your expense.

Please use a tracked shipping service and email us the tracking number. We can't take responsibility for a return that doesn't reach us.

Final Sale Items

Some items can't be returned or exchanged, so please choose carefully. Final sale items are: all accessories (including cufflinks, tie bars, money clips, wallets, socks, ties, bow ties, pocket squares, handkerchiefs, scarves, gloves, and hats), underwear, swimwear, gift cards, custom and made-to-measure suits, anything we've altered for you, and any item marked final sale at checkout.

Belts are the one exception among accessories: we'll exchange a belt for a different size within 30 days, though belts can't be refunded.

If you're unsure whether something is final sale, email us before you order and we'll tell you straight.

How to Start a Return

Email info@edsfineimports.com with your order number and let us know whether you'd like an exchange or a refund. We'll reply with a return authorization and instructions. Please wait for that email before sending anything back, and don't return items to the manufacturer. Returns that arrive without an authorization may be delayed.

Returns go to:
Ed's Fine Imports
166 Bullock Drive, Unit 4
Markham, Ontario L3P 1W2
Canada